Is there another pharmacy?
She contacted another pharmacy, but they claimed they were unable to get at least one of her prescriptions.
Also most pharmacies will do home delivery, would she not qualify for that with her old pharmacy?
I don't know. The old pharmacy is 32 miles away, if they do offer home delivery it may be out of range.
Her care coordinator apparently did make a request to the GP to contact the pharmacy, which they did, but the pharmacy is still refusing.
I composed an email asking her care coordinator to contact PALS and asked her to forward it to her care coordinator and she said she did forward it. A problem however is that she's already manic, and has sent many emails to her care coordinator with no replies so far. I think there's a good chance that this message will be ignored too.
Since she's manic now, there's very little that she can be reasonably expected to do on her own behalf, and (so far at least) I don't see any signs that her care coordinator will do any more for her.
Puzzling that you were told this
I assumed it to be true rather than being told. In the US, you don't have to have a designated pharmacy, you can simply walk into any pharmacy and if you've got a prescription, they'll fill it. It's more common now for patients to be encouraged to designate a pharmacy and for the prescription to be sent electronically, but if you've got a paper prescription you can go anywhere without making any arrangements in advance.
So maybe the same thing is true in the UK, but this particular pharmacy is still refusing to fill the prescription?